The operation of the new airport terminal Sepinggan by PT Angkasa Pura I bring a new target at a minimum satisfaction index of consumer ( customer satisfaction index ) .
" We hope that 2014 is the index rose to 3.83 , " said Director of Operations of PT Angkasa Pura I Yushan Sayuti in Balikpapan , Sunday ( 23/3 ) .
Prior to this , Sepinggan record of customer satisfaction index of 3.52 . That figure was also below the average index achieved airports managed by Angkasa Pura I like Juanda in Surabaya , Ngurah Rai in Denpasar . According to Suyuti , the average satisfaction index was 3.79 in 2013 .
In 2014 , the average index was pegged at 3.81 .
" So we are targeting to Sepinggan higher than the average index . Airport already has it all to reach that target, " he explained .
Customer satisfaction index is calculated on a scale of 1-5 . The higher the number , the more satisfied customers . A number of things have become a component for calculating the degree of satisfaction is usually the result of interviews or questionnaires to consumers .
The new terminal began operations Sepinggan Saturday ( 22/2 ) . The terminal occupies an area of 110 thousand square meters or 8 times larger than the old terminal which is only 14,000 square feet .
Facilities are very much better than the old terminal . Now passengers directly to the aircraft passed 11 units trunk or garbarata . Previously they check in at the 74 counters are available , luggage in the plane of 8 units with a conveyor belt and checked baggage screening level hold 4 passengers who check congenital faster and error rates are very small .
During the check-in process , passengers no longer have to jostle for a new terminal is very roomy .
The terminal also adopted the concept of a mall atrium with high ceilings . Counters for check -in is also made artistic , not just simply a table .
" With high ceilings and lots of glass , a lot of electricity could be saved because so many use of air conditioning and lighting can be reduced , " said Sayuti .
This terminal with a capacity of 10 million passengers per year . Began construction in August 2011 to March 2014 . Angkasa Pura out money around Rp2 trillion .
Balikpapan International Airport Sepinggan this became the largest airport in eastern Indonesia .
In addition , Sepinggan International Airport also became the first airport in Indonesia who runs boutique mall concept . Visitors are also allowed to enter the building until the terminal check-in area .
" That is a fusion between the mall and the airport . This will create a unique experience at the airport for the visitors , as well as efforts to Angkasa Pura I to increase non - aeronautical revenues , " said Sayuti .
Previously , Sepinggan International Airport has experienced over capacity . With a capacity of only 1.7 million passengers per year . Community pride Airport East Kalimantan has served 7.1 million passengers in 2013 . Grew 16 percent compared to the year 2012 , amounting to 6.4 million passengers .
When passengers and customers are happy with the services at the airport, it builds a good reputation of an airport.
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