FSA received 700 complaints of financial problems

 FSA received 700 complaints of financial problems

Financial Services Authority ( FSA ) during the year 2013 received about 700 complaints of financial problems , among other indications of foul and financial industry disputes .

" We for some categories , if indicated violations in accordance with our then forwarded to the superintendent , " said a member of the Board of Education and the Commissioner of Consumer Protection Sector FSA Kusumaningtuti S Soetiono in Semarang on Tuesday , after the signing of a memorandum of understanding ( MoU ) between the FSA and the University of Diponegoro ( Undip ) Semarang .

Reports or complaints that much , he said , is dominated by the problems of financial disputes , such as insurance agencies , pension , or the capital markets and the completion rate has reached 70 percent .

If the report about the dispute , he said , the settlement attempted first internally by the relevant financial institutions , such as customer disputes with insurance agencies .

" Yes , for example disputes about insurance , such claims are not paid , has been covered or not . There is also a dispute about the stock market . We see the extent to which the institution completing it internally , " he said .

He said the FSA see the extent to which the ability of the financial institutions concerned to resolve the dispute internally first , if not completed can be facilitated by mediation .

Actually , he said , financial institutions can also compete for resolving disputes that arise , because its performance will be assessed in solving the problem by the FSA .

If you can not resolve internally , the former head of Bank Indonesia to New York Representative Office of the United States , then that needs to be submitted to external parties .

" To dispute about the stock market could be mediated by the Indonesian Capital Market Arbitration Board ( BAPMI ) , to insurance issues also exist Indonesian Insurance Mediation Board ( BMAI ) , " he said .

In connection with the MoU with Undip , he said cooperation is woven with one of the public universities in Semarang is the ninth time it entered into with universities .

" We hope that the college can help educate people about financial literacy . Shape diverse programs , such as the establishment of FSA corner on campus , and so on , " said Kusumaningtuti .